RSS FeedVolcanic ash: Still stranded abroad BBC News
We were due to fly back on Friday 16 April from Cape Town on an SAA flight. We have been constantly on the phone and have attempted to get flights at the airport to no avail.Dealing with SAA has been a fairly long and involved process.
SAA have stated that we do not need to rebook our flights and will be given "top priority" over other passengers who have not been stranded.
To date only a single extra flight has left Cape Town laid on by SAA and we heard this was not full. Had we been told about this flight we could have taken this. But no one got in touch, even though I have called and left my contact details with staff who then added them to their computer system.
From what I can gather, the repatriation flight was only for people who were in the airport at the time.
We do not feel like we are being prioritised as stranded passengers. We are here with our three children, my eldest daughter who is 17-years-old should be sitting exams and our 11-year-old is due to be doing his SATS. It's a disaster.
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